Refund policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

📦 Returns

  • We accept returns within 7 days of delivery.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it.
    • In its original packaging.
    • Accompanied by a proof of purchase (order confirmation or receipt).

🚫 Non-Returnable Items

  • Personalized or custom-made products
  • Items on sale or marked as final sale
  • Gift cards

🔁 Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item, please get in touch with us at dareen@naqshi.store.

💰 Refunds

  • Once we receive and inspect your return, we’ll notify you by email or your contact number.
  • Your refund will be processed to your original payment method within 5–10 business days if approved.
  • For Cash on Delivery orders, we will issue a refund via bank transfer or store credit.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

📩 Contact Us

If you have any questions about returns or refunds, feel free to reach out at: